Terms of Service - The Packaging Source Terms of Service for shipping and returns

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Terms of Service

HOME: Terms of Service

Updated 28/08/2009

With such a great opportunity to be able to present all our gift packaging products to you, we always try and ensure that we give you a great buying experience too. With this in mind we set out our standard reference guide for lead times on our products, our terms of service and shipping conditions.

Please read these carefully as we always try and stick to them, and so should you!

Standard Reference guide for Product Lead Times

Terms and conditions of use of the www.packagingsource.co.za website

Shipping, Returns and Credits

Specials and discount vouchers

Standard Reference guide for lead times on manufacturing of custom branded products

All our lead times indicated below for custom branded products exclude the making of samples and are quoted
on lead time AFTER approval of proof / artwork. Artwork should be supplied to us print ready.
Lead times always include the last day for manufacturing, and exclude time for delivery.

Normally in stock and unbranded items

Normally in stock items are shipped within 3 - 5 business days of receipt of your order and payment. Should the product ordered be out of stock you will be contacted with a replacement suggestion or a ETA for the arrival of the new stock. If you have a time crunch, please call and ensure the availability of the stock before placing the order.

Branded Gift Boxes

Please note that WE DONT USE DIE's for our gift boxes - you are welcome to request your own unique size of gift box at no extra cost

Plain custom made gift boxes

Our custom gift boxes that are made to size, but not branded, takes up to 15 working days, depending on the qty and complexity of boxes and of course, the availability of raw materials (paper). Orders over 600 boxes, or with inserts and windows will take up to 5 days longer to manufacture. Please make sure to allow for this in your schedule!

Branded / Printed gift boxes

When ordering a custom branded gift box the standard lead time is between 10 - 15 working days, depending on the qty and complexity of boxes. Orders over 600 boxes, or with inserts and windows will take a few days longer to manufacture.

We do have a RUSH ORDER option available for custom branded gift boxes of 10 working days, but this option will only be considered if all the artwork/ raw materials / production schedules for the printing etc allows. A rush fee of 15% will be charged in addition to the normal prices of the boxes.

Branded Gift Bags

Screen printed gift bags

Dependent on stock availability, on our normal stock gift bags (matt only) we can screen-print on our gift bags in 10-15 working days. The screen-printing process can de done in SPOT colours only and up to 4 colours can be used per job. Please allow for a 10% over- or under run to allow for make ready's and faulty prints. (all done by hand)

Litho printed gift bags

Our litho printed gift bags can be manufactured in 10 - 15 working days, during the normal months of the year and up to 15 - 20 working days in our busy season (Oct/nov). Standard A5 / A4 / Handy and Giant Sizes available, custom sizes will take longer to manufacture as we have to allow up to 3 extra day for making the DIE

Foiled gift bag

Please note that we can only foil on A5 and A4 gift bags - the lead time for these foiled bags are currently 10 - 15 working days - this allows for the foiling block to be made from the print ready artwork (supplied in a flat print - no shading or 3D) and in Black and white. Maximum artwork to be foiled on an A5 gift bag is 90mm wide (left to right) and 50mm high (top to bottom) - centred on the bag. On the A4 bags we can foil up to 100mm wide and 80mm high also centred on the bag

Printed Metal Gift Tins

Dependent on stock availability, we can print on our standard range of gift tins (selected tins only) within 7 - 8 working days. Artwork should be supplied in Vector format, high resolution and print ready.

Branded Ribbon

Branding on our ribbon products will take approximately 10 working days, for standard items like satin / peters ham ribbon. Certain organza ribbon will take longer if we have to source the ribbon from other manufacturers. Please confirm the lead time for organza / special ribbon before placing the order

Gift Wrap and Tissue Paper

All our flexographic printed personalized gift wrap and tissue paper rolls can be printed to specification - for two colour jobs the lead time is 10 - 15 working days, and for three and four colour jobs the lead time is 3 - 4 weeks. Please allow for an extra day if the job also requires sheeting. The litho printing of our gift-wrap is currently on a lead time of 7 - 10 working days. The litho printed gift wrap is unfortunately not available in rolls.

Terms of Use of this site and all services rendered by The Packaging Source cc and affiliate companies

Should you not agree with these Terms and Conditions in full, you must immediately terminate your use of this website and our service.

Use of The Packaging Source service and website , The Ribbon Place, Paper Spot and SEO for dummies (hereafter called The Group of Companies) indicates compliance to all the items stipulated in our terms of service on this page and any other official documentation. All the information on The Group of Companies websites as well as the source HTML files and code may be used solely under the following terms and conditions stipulated below. If you do not agree to these terms please leave the site and do not engage with The Packaging Source, or its affiliates, resellers and agents.

Service Definition

Our service includes the supply and manufacture of standard gift packaging that also includes making personalized gift boxes, gift bags, organza bags, tissue paper and gift-wrap, and ribbon. We are always available for gift packaging advice and always try to help our clients to the best of our ability in a friendly professional manner. All our packaging is manufactured to client specification.

For the sake of clarity, we would just like to also point out what our service does not include:

Please Measure your own relevant packaging items. We can unfortunately not take the responsibility on us for guessing or measuring packaging to suit a general item without being given the exact item or the exact dimensions in the correct format. For boxes this format will always be the length x width x height, and for gift bags it is length x width x gusset. Please make sure you have the measurements correct, as we cannot refund or exchange products wrongly ordered.

We don't plan and design artwork. We could offer this as a separate service, done by professional graphic artists, however as part of our standard service,
we require your artwork in a print ready format (either high res PDF, Corel Draw, or JPG (vector)) for printing customized items. Should you require the artwork to be rotated, shrunk, colourized etc, we cannot take responsibility for incorrect sizing, colour or print.

We endeavour to always match your pantone colour selections exactly, and with our flexographic and litho printing have a very high success rate. However we cannot guarantee exact matching of the pantone colours with our digital printing method. Slight variations in colour and consistency may occur.

We are not a sample making service. We are more than happy to make sample for clients that placed orders of 100 boxes or more (when required), but can unfortunately not make samples at random for clients with intention to buy. Our minimum order requirement for boxes is 30 boxes per size, and for printed bags it is 200.
Should we be able to do a sample (if production lead times allow) a setup fee of a minimum of R150 will be charged in addition to the cost of the box / bag. Should proofs / sample boxes be required for sign-off for actual jobs, the deadlines of these jobs will be extended to commence only once sign-off has been obtained.

Deliveries and collections. The Packaging Source have a dedicated driver and delivery vehicle, used for local deliveries and collections, but these will be charged to the customer account. We also make use of local courier services. The client will be requested to arrange collection from anywhere outside Gauteng or the Cape Province. Should this not be possible, we will be able to post items after a quotation from the post office is obtained and the fee has been collected from the client. The Packaging Source cannot be held liable for the delay in courier collections and deliveries, it is the responsibility of the client to ensure enough time is allowed to obtain the products for all relevant occasions and functions. Please refer to our Shipping and Returns section for more information

The purpose of The Packaging Source website and services:

The primary purpose of this website (www.Packaging Source.co.za) and it's owner company The Packaging Source cc is the supply of Gift packaging products and services.
While a great deal of care has been taken to keep all information on this site both accurate and current, due to a constantly changing business environment packagingsource.co.za does not guarantee the validity of the information supplied. Nor can it be held responsible for errors, misprints, omissions or misinformation. The Packaging Source is not responsible and cannot be held liable for information that may be contained in sites linked to packagingsource.co.za or links to other sites, or information provided by anyone listed on The Packaging Source website as a reseller or independent agent.

Restrictions on use of the site:

All copyrights, trademarks and intellectual property rights on the packagingsource.co.za site belongs to The Packaging Source .co.za. Logo's, images and names identifying The Packagingsource products are proprietary marks of packagingsource.co.za and except for what is listed below, shall not be construed as conferring license or right by implication or otherwise for use except where packagingsource.co.za written permission has been explicitly granted.

The public is granted nonexclusive, non-transferable limited license to view and use information retrieved from the packagingsource.co.za database and site as long
as it is solely for personal informational, non-commercial use and furthermore that any copyright notices or any notices are not removed, obscured or changed.
No part of this site including but not restricted to materials retrieved from it, it's source code or images on it may be reproduced, copied, republished, transmitted or reproduced in any form whatsoever except where stated in this terms and conditions statement or where permission has been granted by The Packaging Source cc.

Linking to the site:

Permission must be obtained from packagingsource.co.za before providing links to the website. The link must be to the packagingsource.co.za homepage. You may not
obscure by framing or otherwise any notices on the packagingsource.co.za site nor insinuate in any way that any advertising you may have is endorsed by
packagingsource or any of it's advertisers. You must discontinue your link if so asked by packagingsource.co.za for any reason. Permission
can be obtained by sending an email - click here to do so.

Disclaimers:

1. This site and all services is provided on an "as is" "as available" basis and The Packaging Source cc expressly disclaims all warranties, including the warranties of merchantability,
fitness for a particular purpose and non-infringement.

2. The Packaging Source cc disclaims all responsibility for any loss, injury, claim, liability or damage of any kind resulting from, arising out of, or any way related to

a. Any errors in or omissions from this site and its content, including but not limited to technical inaccuracies and typographical errors
b. Any third party websites or content therein directly or indirectly accessed through links in this site, including but not limited to any errors or omissions there from
c. The unavailability of this site or any portion thereof
d. Your use of this site
e. Your use of any equipment, products or software in connection with this site

Limitation of liability:

A covered party (covered party being: The Packaging Source cc, its affiliates, any officers, members, employees, subcontractors, agents, successors) shall
not be liable for any direct, indirect, incidental, special or consequential damages of any kind whatsoever (including, without any limitation, lost profits or savings)
in any way due to, resulting from, or arising in connection with this company, its website including the content, regardless of any negligence of any covered party.

Disputes:

The terms and conditions that have been set forth shall be governed and construed in accordance with the laws of South Africa and any disputes arising shall be exclusively subject to the jurisdiction of the courts of South Africa as they apply to agreements made and solely performed therein.

Changes:

The packagingsource.co.za site, its source code and these terms and conditions are subject to change without notice. The continued use of the packagingsource.co.za site following any change constitutes your acceptance of the change.

Please review this section for any major changes in the future.

These terms and conditions incorporate by reference any notices contained on the packagingsource.co.za site and constitute the entire agreement with respect to your access to and use of the packagingsource.co.za site.

If, however, there are any provisions set forth in these terms and conditions that are unlawful, void or unenforceable, then that particular provision will be deemed severable from any of the provisions remaining and shall in no way affect the enforceability and validity of said provision.

Should you not agree with these Terms and Conditions in full, you must immediately terminate your use of this site and The Packaging Source cc services.

Shipping, Returns and Credits

Stock Items

Normally in stock items are shipped within 3 - 5 business days of receipt of your order and payment. Personalized and manufactured items take longer (you will be quoted according to the time frame for expected delivery. Please don't delay between placing the order and making the payment - and order is not an indication for us to reserve the stock for you. We can only do that on receipt of payment. This is due to the fast movement of stock on hand.

PLEASE DO NOT place your order if this is a problem and your time frame window is too small, as our products are all handmade and cannot be mass produced in short time periods. Email us the complete item number to check stock if you have a time crunch!

The Packaging Source cannot take responsibility for getting your products to you in time for your event/function. If an item is out of stock we will keep the order back until it is available or advised otherwise by you, our client. Please make sure to follow up on outstanding orders to check stock availability if you have a looming deadline as stock cannot be returned if we did not make your deadline!

Please make sure when ordering from independent agents/resellers to check for stock availability and deliverables, as the Packaging Source cc cannot be held liable to fulfil promises made by independently acting resellers.

Our Shipping Policy

Because so many of our items go in oversized boxes by Courier/Shipping standards even though they are very light we do not offer rush shipping because there is
no way we can know what the costs will be until your box is packed, weighed and measured. We always charge fixed calculated shipping fees (online and direct) that includes handling and packaging, applicable to the areas we ship to. If you need your parcel sooner, then please arrange your own courier company to collect from our offices.

All our orders ship within 3 - 5 working days, dependant on stock availability. Orders will only be dispatched once payment has been received.

Order Changes or Cancellations:
Due to the high volume of orders that are rapidly processed it is not possible to make additions, changes, deletions or cancellations to orders once submitted and paid for.

Where We Ship
South Africa only! We can ship to locations inside Gauteng with our delivery and courier service but are limited to certain locations. If you need parcels to be shipped
outside of Gauteng, please arrange for your own Courier company to collect these orders from us!

Minimum Order Requirement
We do not have minimum orders requirements, but customers have to buy the pack sizes in which our products are available, we cannot break packs to sell individual products.

Out of Stock
The Packaging Source cc reserves the right to cancel an order if an item is out of stock, and will notify the client via email. If substitutions are available we will make
you aware but will not ship without your permission. If unable to ship or substitute total monies will be credited to your card immediately. If you paid by EFT, you
will be contacted for your banking details so we can refund your money as soon as possible.

Returns Policy
We endeavour to ship all our products with the greatest of care, however some wrinkling, scratching or folding might occur during shipping. All stock
supplied on an as is basis, E&OE. If there was a problem with your order - a damaged product or wrong product shipped to you - please email us ASAP!
Please include the following information so we can find your order.

Name and Address where items were shipped
Name and Address of person paying for the order (if different)
Date ordered
Date received
Invoice number
Problem with shipment -please be specific

Freight Problems
We must be contacted immediately upon package delivery If damage happens to your items in shipping (when shipped with our own driver) Please don't hold up the driver, but accept the package. We will access the claim and make arrangements for the product to be replaced. Parcells shipped by the customer or it's couriers cannot be replaced as the customer is responsible for insuring the package from the time it leaves our offices.

Wrong Product Shipped
We must be contacted within 36 hours of package delivery:
If the mistake is ours we do everything needed to make sure you receive the correct product in a timely fashion. We do need to receive the original order
back before replacement can be made. If time is of the essence, a credit card number can be given to your rep to hold and replacement will be sent immediately.
The item must be at the location shipped to, allowing the Courier to pick up the item for return and someone must be available to allow the
Courier to pick up the package. If this is not possible, you can request to ship back at your discretion but you are responsible for the safe return,
if we do not receive the items within a timely fashion, your card will be charged for the replacement order.

By submitting an order on our shopping cart, or placing an order with our company or one of our company representatives either by phone, e-mail,
by fax or otherwise, you understand and agree to be bound by all our terms and conditions of service as displayed on this page, and located on the
pages on this website and our correspondence to you.

Credit and non-Refundable policy
We can unfortunately not return or credit items that was wrongfully ordered by you, so please order with care as no exceptions can be made.
Should we decide, by management discretion to accept a return on a standard stock item, a 20% handling fee will be charged, the goods must be returned to us in the original packaging, without any damage and accompanied by the original invoice. We will then issue a credit against the customer, for future use, no refunds will be made.

Refusing a delivery by the courier.
If a package is refused and is returned to us, you will be responsible for ALL of the product and shipping charges. There will be no refunds in this instance.

Personalized items
NO personalized orders can be returned as it cannot unfortunately be re-sold. Should a personalized order be cancelled when already in production, a 50% handling fee will be charged and credits will be at the complete discretion of the management of The Packaging Source cc. Please see our no refund policy

Please make sure to read and understand the lead times associated with personalized orders.

A lead time change on an order after the order has been placed and paid does not automatically mean a refund / credit as it has already been put into the production schedule and time has already been spent on preparation / raw materials and planning of that order. Should management allow a cancellation, a credit will be passed at less handling and administration fees.

Should you not agree with these Terms and Conditions in full, you must immediately terminate your use of this site and our services.

Specials and Discount Vouchers

All special offers and discount vouchers offered on our site or in our newsletters are subject to the following conditions:

A minimum purchase of at least R150 must be done to qualify for any monthly discount vouchers published. These vouchers are only valid as long as our availability of stock lasts. One per customer please.

If we are running a special promotion on a product, the special price is only valid for as long as stocks last, as there are normally limited quantities available.

The Packaging Source : Your Gift Packaging Specialists